Call or send the form
Tell us the address, what has happened and who is at home.
Emergency service by request
When it cannot wait until Monday morning.
A boiler that dies in January with children or elderly relatives at home, a cylinder leaking through a ceiling, air conditioning failing in a server room or a restaurant kitchen. Tell us what is happening and we will tell you honestly how fast we can get there.
- Gas Safe registered
- MCS heat pumps
- F-Gas certified
What’s included
The work, done properly.
- No heating and no hot water callouts
- Boiler lockouts, low pressure and frozen condensate pipes
- Leaking boilers, cylinders and radiators made safe
- Air conditioning failures in heatwaves and in server rooms
- Water leaking from air conditioning units
- Equipment made safe until a permanent repair
Signs you need this
- Vulnerable people at home without heating or cooling
- Water coming through a ceiling or out of a cylinder
- A business, kitchen or server room that cannot run
- Tenants left without heating or hot water
If you smell gas, do not use light switches, plugs or anything that could make a spark. Open doors and windows, turn the gas off at the meter if you can do so safely, leave the property and call the National Gas Emergency Service on 0800 111 999 (England, Scotland and Wales). If you suspect carbon monoxide, get everyone into fresh air, call the same number and get medical advice if anyone feels unwell. Call us once the emergency service has made it safe.
For everything else, call us with the address and the symptoms. In a cold snap, plenty of no-heat calls turn out to be a frozen condensate pipe or low boiler pressure, and we can sometimes talk you through a safe fix over the phone.
How it works
We confirm timing
An honest answer on when we can be there, based on who is free.
Make safe and fix
Temporary measures first if needed, then the permanent repair.
- Gas Safe registeredEvery gas job is done by an engineer on the Gas Safe Register.
- MCS-certified heat pumpsRequired for Boiler Upgrade Scheme grants.
- F-Gas certifiedAir conditioning and refrigerant work done to the regulations.
- Fully insuredPublic liability cover, with certificates for freeholders and agents.
Book emergency heating & cooling
Tell us what’s going on.
Send the address and a few details. We’ll confirm timing and next steps, and you’ll get a written price before any work starts.
Prefer to talk? 020 7946 0182
Questions
Emergency heating & cooling, answered.
Is emergency work more expensive?
Out-of-hours work can cost more. We tell you the price before we send anyone.
How quickly can you get here?
It depends on where you are and who is free. We give you an honest time when you call, not a promise we cannot keep.
Related services
Ready when you are