Survey
Heat loss, insulation, radiators, electrics and where the outdoor unit can go.
Heating · Heat pumps
A heat pump can keep a British home warm through winter, but only if it is designed for that house. We calculate the heat loss room by room, size the radiators and cylinder to match, and handle the grant paperwork for eligible homes.

What’s included
Signs you need this
Heat pumps are most efficient at low flow temperatures, so they warm a house steadily rather than in short, hot bursts. Many radiators in older homes were sized for a boiler running much hotter, which is why a proper design often swaps a few for larger ones. A heat pump fitted without that work has to run hotter to keep up, and its running costs climb.
Victorian terraces and 1930s semis can both run well on a heat pump. The question is not the age of the house but how much heat it loses and whether the radiators can deliver enough at lower temperatures. The survey answers that before you commit to anything.
In England and Wales, the Boiler Upgrade Scheme currently offers a £7,500 grant towards an air source heat pump for owners replacing fossil-fuel heating, including landlords and small businesses. The MCS-certified installer applies, the grant comes off the quote, and the property needs a valid EPC. Scotland has its own grants and loans through Home Energy Scotland. Rules change, so check the latest on GOV.UK; we confirm what applies when we survey.
How it works
Heat loss, insulation, radiators, electrics and where the outdoor unit can go.
Heat pump size, radiator changes, cylinder and controls, with any grant shown on the quote.
Outdoor unit, cylinder, pipework and radiator changes, with the heating off for as little time as we can manage.
Flow temperatures set, controls explained and paperwork completed.
Book air source heat pumps
Send the address and a few details. We’ll confirm timing and next steps, and you’ll get a written price before any work starts.
Prefer to talk? 020 7946 0182
Questions
A correctly designed system is sized for the coldest weather your area typically sees. It feels different, steady warmth rather than hot radiators, but the rooms should hold the temperature you set.
Rarely all of them. The heat loss survey shows which rooms need a larger radiator to work at heat pump temperatures. Often it is a handful, not the whole house.
In England and Wales, the installer applies for the grant once you accept the quote, and it is taken off the price. You need to own the property, have a valid EPC and be replacing fossil-fuel heating. The amount and rules can change, so we confirm the current position when we quote.
Sometimes. Flats often need freeholder consent and somewhere suitable outside for the unit, and listed buildings and conservation areas usually need consent or planning permission. We check what applies before we quote.
Related services
Wet underfloor heating design, installation, manifolds and repairs.
Learn moreVented and unvented cylinder installation, repair and annual checks.
Learn moreSplit and multi-split air conditioning for homes, flats and offices, for cooling and heating.
Learn moreReady when you are